Service & Contact Center Transformation
Our digital contact solutions help clients develop, implement, and operationalize a contact strategy that enhances customer, employee, and stakeholder interactions at every stage of the contact journey. We enable clients to reimagine and modernize customer service operations. We help organizations diagnose performance gaps, design and implement omnichannel strategies, improve processes, and embed operational efficiency. By utilizing advanced technologies such as AI, machine learning (ML), and generative AI (GenAI), we can assist in improving customer satisfaction and lifetime value, empowering agents to deliver exceptional experiences, boosting employee satisfaction, and ultimately reducing operational costs while uncovering new revenue opportunities
Job Openings
- Contact Center Technology Director (CCaaS) 642557WD Multiple Locations Data and Analytics Full time
- Digital Contact & Services Manager (AI & CCaaS) 642621WD Multiple Locations Data and Analytics Full time
- Contact Center Technology Senior Manager (CCaaS) 648933WD Multiple Locations Data and Analytics Full time
- CX Business Transformation – Director 669135WD Multiple Locations Customer Consulting Full time
- Contact Center Business Transformation – Senior Manager 669403WD Multiple Locations Customer Consulting Full time
- Contact Center Business Transformation – Manager 669407WD Multiple Locations Customer Consulting Full time
- Customer Interaction AI - Senior Associate 669408WD Multiple Locations Data and Analytics Full time
- AI Contact Center and CCaaS Implementation Lead 669429WD Multiple Locations Data and Analytics Full time
- AI Contact Center & CCaaS Implementation - Sr Associate 669432WD Multiple Locations Data and Analytics Full time
- AI Contact Center and CCaaS Implementation Manager 669778WD Multiple Locations Data and Analytics Full time
- Agentic AI & Contact Center AI Architect 669836WD Multiple Locations Data and Analytics Full time
- Contact Center Transformation Lead 669854WD Multiple Locations Data and Analytics Full time
