Digital Experience and Customer Data Platform (CDP) - Senior Manager

Digital Experience and Customer Data Platform (CDP) - Senior Manager

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Job Category Brand Management, Marketing and Sales Level Senior Manager Specialty/Competency IFS - Clients & Markets Time Type Full time Travel Requirements Up to 20% Job ID 685382WD Location(s) NC-Raleigh, NC-Charlotte, IL-Chicago, OH-Cincinnati, OH-Cleveland, SC-Columbia, OH-Columbus, TX-Dallas, VA-Richmond, MD-Baltimore, NY-Rochester, IL-Rosemont, MA-Boston, CA-Sacramento, MO-St. Louis, UT-Salt Lake City, TX-San Antonio, CA-San Diego, CA-San Francisco, CA-Silicon Valley, WA-Seattle, SC-Spartanburg, NY-Albany, CT-Stamford, FL-Tampa, OH-Toledo, GA-Atlanta, OK-Tulsa, TX-Austin, DC-Washington, CO-Denver, IA-Des Moines, MI-Detroit, NY-Buffalo, NJ-Florham Park, TX-Fort Worth, NC-Greensboro, CT-Hartford, TX-Houston, IN-Indianapolis, MI-Grand Rapids, CA-Irvine, FL-Jacksonville, MO-Kansas City, NV-Las Vegas, CA-Los Angeles, KY-Louisville, AL-Birmingham, AR-Fayetteville, NY-Melville, FL-Miami, WI-Milwaukee, MN-Minneapolis, VT-Montpelier, TN-Nashville, LA-New Orleans, NY-New York, OK-Oklahoma City, FL-Orlando, PA-Philadelphia, AZ-Phoenix, PA-Pittsburgh, OR-Portland

At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firm's services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm's brand and market presence, and achieve organisational targets. As a marketing generalist at PwC, you will focus on a wide range of marketing activities aimed at promoting the Firm's products or services. You will conduct market research, develop marketing strategies, create and execute marketing campaigns, and analyse campaign performance. You will leverage a versatile skill set and knowledge in various marketing channels, holding responsibility for validating brand consistency, reaching target audiences, and driving customer engagement and loyalty.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

  • Craft and convey clear, impactful and engaging messages that tell a holistic story.
  • Apply systems thinking to identify underlying problems and/or opportunities.
  • Validate outcomes with clients, share alternative perspectives, and act on client feedback.
  • Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
  • Deepen and evolve your expertise with a focus on staying relevant.
  • Initiate open and honest coaching conversations at all levels.
  • Make difficult decisions and take action to resolve issues hindering team effectiveness.
  • Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.


The Opportunity

As part of the Digital Experience Content Hub team you lead the charge in transforming customer engagement through innovative marketing strategies. As a Senior Manager, you drive large-scale projects and foster operational excellence, leveraging your strategic advising skills to influence outcomes and deliver exceptional results. This role offers the chance to work at the forefront of digital marketing, utilizing cutting-edge technologies and methodologies to create impactful customer experiences.

Responsibilities

- Work with cross-functional teams to enhance brand presence

- Analyze market trends and consumer insights to inform decision-making

- Establish performance metrics to measure campaign effectiveness

- Mentor and guide team members to foster professional growth

- Maintain alignment with the firm's strategic objectives and values

- Manage stakeholder relationships to support project success

What You Must Have

- High School Diploma

- At least 6 years of experience in martech, CDP, CRM, data engineering, or marketing analytics

What Sets You Apart

- Bachelor's Degree in Marketing, Business Communications, Advertising preferred

- Certification(s) preferred: Adobe Experience Platform Sales Accreditation, Adobe Real-Time Customer Data Platform Business Practitioner Professional, Adobe Customer Journey Analytics Business Practitioner Professional

- Demonstrating in-depth experience with Customer Data Platforms

- Architecting end-to-end AEP/RTCDP dataflows

- Building 360-degree customer profiles for analytics

- Managing projects across the entire lifecycle

- Applying audience-based digital marketing experience


Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.  At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $91,000 - $321,500. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Digital Experience and Customer Data Platform (CDP) - Senior Manager

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  • PwC Recruiting: H-1B Lottery Policy

    PwC currently is not hiring experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth here.

    Learn more
  • Experienced recruiting process and FAQ

    Learn more about our experienced recruiting process, what to expect during the interview experience, firm benefits and more.

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    Live and work flexibly

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