Healthcare Provider Business Operations - Senior Manager
Multiple Locations
Overview:
A career within Operations Consulting services will provide you with the opportunity to help our clients optimize all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programs to drive both growth and profitability.
- Job Type: Full Time
- Level: Experienced
- Travel: Yes (Frequent)
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The PwC Professional
What does it take?
At PwC, we support our people at every stage in their career, with year-round transparency into how they are performing and action-oriented coaching to drive their development and help achieve their aspirations.
All our employees are recruited, developed and managed against the global PwC Professional framework that focuses on two dimensions: Trusted Leadership and Distinctive Outcomes. It guides us on “what to do” and “how to do it”, emphasizing impact and behaviors.
Together, Trusted Leadership and Distinctive Outcomes are how we deliver on our purpose and strategy, serving our clients and living our values in every interaction, everyday.
Our Culture
Our values and behaviors define the expectations we have for working together and with clients. We all contribute to the culture of PwC. At PwC, we cultivate an environment in which our differences are embraced and our people feel comfortable bringing their whole selves to work.
- We act with integrity
- We make a difference
- We care
- We work together
- We reimagine the possible
Benefits / Rewards
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Health Care
We offer comprehensive medical coverage, vision care, dental and health savings accounts.
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Retirement
PwC offers a 401(k) Savings Plan and a Wealth Builder retirement plan completely funded by PwC.
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Maternity/Paternity Leave
Eligible new parents receive, within the first year from birth or adoption/foster placement, 12 weeks of paid parental leave. Parents have the option to work 60% of hours, at full-time pay, for an additional four weeks immediately following paid parental leave.
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Paid Time Off
The Firm recognizes 13 paid holidays and provides extended Firm holidays around the July 4 holiday and Christmas and New Year holiday. You accrue vacation time of between three weeks (15 work days) and one month (22 work days) per year, based upon staff classification and length of service with PwC.
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Infinite Learning
PwC will provide you with a personalized learning experience — using on-the-job training, real-time development, smart technology and data and analytics, giving you customized access to formal and informal learning.
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Be Well, Work Well
Through our increased focus on well-being, we are shifting the mindset of how we work. We will provide you with the skills and knowledge to prioritize your well-being with opportunities and resources for your physical, emotional, mental and spiritual health.
Job details
At PwC, our people in Corporate Technology Strategy consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As part of the Corporate Technology Strategy team at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Craft and convey clear, impactful and engaging messages that tell a holistic story.
- Apply systems thinking to identify underlying problems and/or opportunities.
- Validate outcomes with clients, share alternative perspectives, and act on client feedback.
- Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
- Deepen and evolve your expertise with a focus on staying relevant.
- Initiate open and honest coaching conversations at all levels.
- Make difficult decisions and take action to resolve issues hindering team effectiveness.
- Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Corporate Technology Strategy team, you will support delivery of digital and technology transformation engagements.You will utilize your deep technology skills to support delivery of digital transformation engagements across the entire lifecycle.
As a Senior Manager, you will play a significant leadership role within our Provider Business Operations team, helping healthcare providers execute large, tech-enabled transformation programs for healthcare providers.
Responsibilities
Advise clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies
Build technology solutions using AI and other platforms to enable outstanding client outcomes
Lead large, multi-year transformation workstreams with structured planning, governance, and high-quality delivery, managing complex project activities including issue resolution, dependency management, and executive reporting
Shape solution design and transformation strategies across multiple healthcare administrative domains (e.g., finance, HR, supply chain), leveraging deep expertise and a strong understanding of provider operations, business case development, and process improvement
Oversee change management and user adoption through readiness assessments, stakeholder engagement, communications, and training, while building trusted relationships and aligning diverse clinical, operational, and functional teams
Guide, coach, and develop Managers and Senior Associates to strengthen delivery capabilities, functional expertise, and overall team performance
Drive business and practice development by shaping pursuit content, developing proposals, owning initiatives like internal tool creation or AI-enabled accelerators, and identifying growth opportunities during delivery
Support client decision-making and transformational outcomes by applying data analysis, benchmarking, structured problem-solving, capturing lessons learned, codifying industry standard practices, and contributing to internal knowledge and offering evolution
What You Must Have
Bachelor’s degree
At least 7 years of consulting and/or healthcare provider industry experience, with at least 4 years leading teams, major workstreams within business, or technology-enabled transformation programs
Understanding and experience executing the software development lifecycle in large enterprise
In-depth technical experience with enabling platforms such as Oracle, Workday, or UKG, and understanding of how they support provider operational processes.
What Sets You Apart
Master’s degree preferred
Core Technology Strategy Skills
Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity)
Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis
Knowledge of enterprise architecture concepts and common architecture frameworks
Experience assessing IT capabilities and identifying gaps to better align technology with business needs
Ability to support performance management through KPIs/OKRs, dashboards, and governance processes
Experience supporting IT governance, process design, and role clarity within modern operating models
Digital & AI Strategy Skills
Experience using GenAI / Agentic tools for analysis, research, or workflow automation
Exposure to AI strategy, governance, responsible AI, or AI adoption frameworks
Experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers
Ability to support workforce strategy initiatives including skill assessments and capability-building plans
Experience supporting technology-enabled change management, including stakeholder engagement and adoption planning
Provider Business Operations Skills
Experience leading multi-disciplinary functional transformation for healthcare providers.
Experience influencing pursuit strategy, shaping win themes, developing competitive proposal content, or supporting solution design for provider clients
Familiarity with financial management, performance tracking, and project financials
Experience with automation, analytics, or AI-enabled approaches that enhance delivery quality and efficiency
Substantial functional depth in at least one provider administrative domain (e.g., finance, HR, supply chain, workforce, shared services) and broad exposure to others
Proven ability to lead workstreams, manage cross-functional teams, and drive high-quality execution in complex environments
Having the ability to shape transformation strategies and work with provider leaders to translate goals into actionable plans
Possessing proven communication, facilitation, and executive presentation skills
Demonstrating the ability to coach teams and foster a high-performing, collaborative culture
Applying functional and technical depth and cross-functional insight to help clients modernize operations, improve performance, and align business and technology capabilities to their strategic goals
Learn more about how we work: https://pwc.to/how-we-work
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
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At PwC, we offer a comprehensive, flexible and competitive benefits program.
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PwC Recruiting: H-1B Lottery Policy
PwC currently is not hiring experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth here.
