Utilities CX Functional Analyst, Senior Associate

Utilities CX Functional Analyst, Senior Associate

Apply
Job Category Business Application Consulting Level Senior Associate Specialty/Competency Functional & Industry Technologies Time Type Full time Travel Requirements Up to 60% Job ID 621125WD Location(s) IN-Indianapolis, GA-Atlanta, OK-Tulsa, DC-Washington, OH-Cincinnati, MO-Kansas City, US-Remote, TX-Dallas, FL-Miami, CA-Los Angeles, MN-Minneapolis, CO-Denver, MA-Boston, NY-New York, UT-Salt Lake City, CA-San Diego, CA-San Francisco, CA-Silicon Valley, AZ-Phoenix, WA-Seattle, TX-Houston

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

  • Respond effectively to the diverse perspectives, needs, and feelings of others.
  • Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
  • Use critical thinking to break down complex concepts.
  • Understand the broader objectives of your project or role and how your work fits into the overall strategy.
  • Develop a deeper understanding of the business context and how it is changing.
  • Use reflection to develop self awareness, enhance strengths and address development areas.
  • Interpret data to inform insights and recommendations.
  • Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.


The Opportunity

As part of the Business Application Consulting team you focus on enhancing customer engagement and refining front-office and back-office processes through technology solutions. As a Senior Associate, you analyze complex problems, mentor others, and maintain elevated standards while building meaningful client connections and navigating ambiguity. You work with clients and internal stakeholders to define customer journey maps, facilitate testing, and monitor customer experience metrics, delivering innovative and impactful solutions.

Responsibilities

- Enhance customer engagement through advanced technology solutions

- Streamline front-office and back-office processes

- Facilitate testing and monitor customer experience metrics

- Build enduring client connections

- Navigate ambiguity to deliver impactful results

What You Must Have

- Bachelor's Degree

- 3 years of experience

What Sets You Apart

- Integration certifications within SEW SCM / SmartCX, SEW SMW

- Preferred field(s) of study: Computer and Information Science, Computer Engineering, or Management Information Systems

- Conducting journey mapping and persona creation

- Delivering methodologies like Kanban, Scrum, and SAFe

- Facilitating testing and validation of customer experience solutions

- Monitoring and measuring customer experience metrics

- Staying updated on trends in utilities and customer experience technology

- Working with internal and client stakeholders

- Participating in client discussions and meetings

- Creating an atmosphere of trust and seeking diverse views


Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.  At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $84,000 - $202,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

#LI-Remote

Utilities CX Functional Analyst, Senior Associate

Apply
  • Umbrellas

    PwC Recruiting: H-1B Lottery Policy

    PwC currently is not hiring experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth here.

    Learn more
  • female employee wearing a hijab and addressing employees seated at a conference table

    Experienced recruiting process and FAQ

    Learn more about our experienced recruiting process, what to expect during the interview experience, firm benefits and more.

    Learn more
  • two young employees looking at a phone and smiling

    Live and work flexibly

    At PwC, it’s about being flexible for what matters most. Our work model allows for this through our hybrid way of working.

    Learn more
  • young male employee smiling during a meeting

    Inclusion at PwC

    Join a firm where you belong.

    Learn more
  • female employee wearing a hijab and addressing employees seated at a conference table

    Well-being support

    The firm offers a comprehensive set of benefits around mental health and well-being through our Be Well, Work Well initiatives.

    Learn more

Job alerts

Receive email alerts when jobs become available and match your specified area(s) of interest.

No Saved Jobs

Please browse jobs and click the 'save' button on any job that you find.

Then you'll be able to see your saved jobs here.

No Recently Viewed Jobs

Please browse jobs.

Then you'll be able to see your recently viewed jobs here.

Connect with us