Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in a SAP Customer consulting capacity to:
- Engaging with clients' business and IT teams to understand key business goals and translate those to a SAP Customer solution;
- Defining project scope and providing project implementation estimates including time frames, quality and quantity of resources required to successfully implement project; develop project plan incorporating all project variables including risk;
- Establishing measurable criteria concerning deliverability, performance, maintenance, design and costs;
- Working with the client's IT organization to establish technology strategy at an application level while Managing and mentoring SAP Customer technical staff;
- ÊDemonstrating thought leader level knowledge and understanding of SAP Customer application based solutions with demonstrated proficiency;
- Demonstrating thought leader level knowledge in consulting, designing, implementing and leading significant tracks on larger project or leading medium sized consulting engagements within the SAP Customer product suite;
- Demonstrating thought leader level knowledge with significant experience assisting clients in the implementation and support of SAP Customer solutions and improving business processes;
- Demonstrating thought leader level knowledge and a record of success in the common issues facing clients who provide products and services within one or more of the following sectors including technology, automotive, consumer and retail, energy, industrial products or utilities;
- Designing, building, testing and deploying the SAP Customer solution components required for successful integrations to SAP and non-SAP systems;
- Identifying and addressing client needs: building, maintaining, and utilizing networks of client relationships and community involvement, communicating value propositions, managing resource requirements, project workflow, budgets, billing and collections, and preparing and/or coordinating complex written and verbal materials;
- Supervising teams to create an atmosphere of trust, seeking diverse views to encourage improvement and innovation, and coaching staff including providing timely meaningful written and verbal feedback;
- Creating and maintaining a knowledge-base of service delivery content based on reusable information and knowledge objects, as well as their cross-purposed or leveraged functionality;
- Developing strategy, as well as writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management; and,
- Utilizing presentation slides, practice marketing materials, change management plans and/or project plans, workshops and whitepapers, practice methodologies and tools, policies and procedures, and/or other standard business communications.