Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member with focus on deep expertise, continuous execution, throughput and quality
- Is proficient in overseeing a support ticketing queue with multiple open items, demonstrating strong written and oral communication skills;
- Is capable of leading client status meetings and extracting relevant metrics;
- Handles client relationships, confirming effective communication;
- Offers functional and/or technical subject matter expertise;
- Directs process redesign efforts;
- Leads technical and test teams for the implementation of functionality;
- Assists with change activities to confirm business adoption and provides effective user training;
- Manages the whole project lifecycle to confirm timely project delivery;
- Meets with stakeholders throughout the organization to confirm a thorough set of requirements, aligned to business objectives, gaining thorough understanding of current and future state business processes;
- Provides in-depth knowledge of the SAP application and evaluates the customerÕs processes against the standard SAP functionality;
- Demonstrates experience in use of SAP, specifically [Capability, Sub-Module] in a support/AMS environment;
- Documents the business requirements which express what actions a solution must take and what outcome is expected; and,
- Responsible for fixes and enhancements to the application to achieve the customerÕs business requirements;
- Has industry experience and understands challenges and risks when implementing and supporting vertical applications and localizations

Demonstrated ability to:
- Analyze and understand business problems;
- Model data and processes;
- Conduct workshops and training sessions; and,
- Plan and carry out system and user acceptance testing

Familiar with and experienced in:
- Core application functionality
- Implementation Methodology
- Application technology stack

Prepares and monitors performance reports and implements solutions to improve the system performance;
- Responsible for performing installations, end to end SAP upgrades (SPS, Major SAP version), applying support packages and other support activities;
- Possesses proven knowledge and experience in HANA Database and MS SQL Database Administration;
- Possesses configuration knowledge on SAP cloud offerings such as BTP, SAC, Cloud connector, etc;
- Should be familiar with SAP interfacing solutions such as OpenText, Redwood, Evolve and Information Steward;
- Should have experience in Disaster recovery setup and testing;
- SAP BOBI, Data services installation, configuration and administration;
- Proficient in the use of methodologies supported by SAP industry leading practices; and,
- ITIL process knowledge/understanding