A career in our Customer Service practice, within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability. Our team helps organisations improve their customer interface, service delivery, and middle and back office operations. We use customer insights and market analytics to help our clients make smarter decisions, integrate products and services, and optimise their customer operations to enable sustainable growth.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Minimum Years of Experience:
3 year(s) of combined experience in Consulting and the Insurance industry

Preferred Qualifications:

Preferred Fields of Study:
Actuarial Science, Banking and Insurance, Banking and Finance, Business Administration/Management, Economics, Economics and Finance, Economics and Finance & Technology, Finance, Finance & Technology, Management Information Systems, Organizational Management, Operations Management/Research

Preferred Knowledge/Skills:

Demonstrates a thorough level of abilities with and/or a proven record of success as both an individual contributor and team member, identifying and addressing Insurance client needs in the following areas: 

• Transaction lifecycles of Insurance products; 
• Financial operations of Insurance clients; 
• Operations and administration of Insurance businesses; 
• Data and systems interactions including IT tools and technology; 
• Documentation and the identification of key controls within the Insurance transaction lifecycle; and, 
• Statutory Reporting or IFRS requirements. 

Demonstrates thorough abilities and/or a proven record of success as a team leader by:

• Contributing to and/or managing specific workstreams of client engagements within specific Insurance markets such as P&C, Life, Annuities, Group & Retirement. 

Demonstrates thorough abilities and/or a proven record of success utilizing tools and techniques to contribute to the delivery of financial effectiveness strategies for global Insurance clients. 

Demonstrates a thorough level of abilities with and/or a proven record of success working collaboratively, including: 

• Participating in client discussions and meetings; 
• Communicating a broad range of offered consulting services; 
• Managing engagements; 
• Preparing concise, accurate documents, utilizing Microsoft Word, Excel, PowerPoint and Project to write and deliver proposals to prospective clients; and, 
• Maintaining project economics while maintaining flexibility for unanticipated issues. 

Demonstrates thorough abilities and/or a proven record of success as a team leader: 

• Creating a positive environment; 
• Monitoring workloads of the team while meeting client expectations; 
• Respecting the work-life quality of team members; 
• Providing candid, meaningful feedback in a timely manner; 
• Keeping leadership informed of progress and issues; 
• Answering questions and providing direction to less experienced staff; and, 
• Developing, writing, presenting and facilitating discussions on strategy to all levels of Insurance industry audiences, clients and internal staff and management. 

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $84,000 - $202,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance