At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Infrastructure - Cloud Operations team you are responsible for the development and execution of cloud and technical resilience strategies. As a Senior Manager, you guide large-scale projects, innovate processes, and maintain operational excellence while interacting with clients at a senior level to drive project success. You utilize your knowledge in IT infrastructure, cloud platforms, and resilience technologies to deliver quality results, inspire and coach teams to solve complex problems, and develop diverse and inclusive teams.

Responsibilities

- Lead the creation and implementation of cloud and resilience strategies

- Guide large-scale initiatives and improve processes for peak performance

- Maintain excellence in operations while engaging with clients at a senior level

- Utilize knowledge in IT infrastructure and cloud platforms to achieve quality outcomes

- Inspire and mentor teams to address complex challenges

- Cultivate top-performing, diverse, and inclusive teams

- Foster an environment of innovation and continuous improvement

- Uphold the firm’s standards and ethical guidelines

What You Must Have

- Bachelor's Degree

- 7 years of experience

What Sets You Apart

- Certification(s) from a leading cloud service provider (AWS, Azure, GCP), focus on security and resilience preferred 

- Certification(s) from a leading on-premises infrastructure provider (VMware, Microsoft, RedHat, NetApp, EMC, Cisco (CCNP/CCIE), Arista, Palo Alto, F5, etc.) preferred

- Certified Business Continuity Professional (CBCP) or Certified Information Systems Security Professional (CISSP), ITIL Certification or Certified Information Systems Auditor (CISA) preferred

- Excelling in communication and interpersonal skills

- Participating in transformation initiatives for large organizations

- Proficiency in IT infrastructure and cloud platforms

- Advanced knowledge of DR and BC planning

- Advanced experience with enterprise networking technologies

- Documenting and explaining network and infrastructure topologies

- Familiarity with the latest technology trends in networking

- Overseeing prominent client engagements

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $130,000 - $256,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

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