Bachelor's degree

Minimum Years of Experience

4 years

Preferred Qualifications:

Preferred Degree

Master's Degree

Preferred Fields of Study 

Computer and Information Science, Computer Engineering, Management Information Systems, or related fields.

Preferred Knowledge/Skills

Demonstrates thorough abilities and/or a proven record of success as a technical lead or technical architect in implementing enterprise level applications in the following:

• Keeping up with Power and Utilities Industry trends, specifically around technology involving meter-to-cash processes, customer engagement, call deflection, customer relationship management, renewables, sustainability, ESG, etc;

• Interfacing with multiple areas of the team including IVR, call center KPIs, payment services, billing, collections, and field service management;

• Leads with best practices withinsolution architecture frameworks, tools and leading practices;

• Utilizes DevOps and CI/CD methodologies / tool;

• Integrating specifications, along with supporting technical tools tovalidateas-built solutions (e.g., Postman, SoapUI, Swagger, etc.);

• Creating and reviewing technical documentation for customer experience-interfacing solutions;

• Conducting client-facing technical workshops to identify current state, gaps, and opportunities for improvement within the enterprise technology landscape;

• Collaborating with clients and internal product owners and developers to translate requirements, functional specifications, and user acceptance criteria into technical solution designs;

• Managing technical resources and vendors in the creation of technical artifacts and deliverables (e.g., technical spec documents, integration designs, data mapping documents, etc.);

• Providing oversight during the development lifecycle, managing defect resolution, and providingtechnical input/recommendations during testing phases for customer experience solution implementations;

• Collaborating with internal and client stakeholders to build technology roadmaps and prioritization of initiatives based on understanding of effort, costs, and outcomes;

• Participating in client discussions and meetings while presenting to groups virtually and in person; 

• Preparing concise, accurate documents and maintaining project economics while maintaining flexibility for unanticipated issues; 

• Creating an atmosphere of trust and seeking diverse views to encourage improvement and innovation; 

• Answering questions and providing direction to less-experienced staff; and, 

• Providing timely meaningful written and verbal feedback skills.