Banking Transformation - Operations, Risk & Controls - Manager

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Overview:

A career within Operations Consulting services will provide you with the opportunity to help our clients optimize all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programs to drive both growth and profitability.

  • Job Type: Full Time
  • Level: Experienced
  • Travel: Yes (Frequent)
  • Glassdoor Reviews and Company Rating

The PwC Professional

What does it take?

The PwC Professional gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

It describes the key capabilities needed in order to meet the expectations of our clients, colleagues and communities in today’s changing global marketplace.

Whatever the role, level or expertise you bring to PwC, we look for people who love making a difference wherever they can.

  • Whole Leadership
  • Relationships
  • Business Acumen
  • Technical Capabilities
  • Global Acumen

Our Culture

Our values and behaviors define the expectations we have for working together and with clients. We all contribute to the culture of PwC. At PwC, we cultivate an environment in which our differences are embraced and our people feel comfortable bringing their whole selves to work.

two women looking at a tablet over coffee and smiling
  • We act with integrity
  • We make a difference
  • We care
  • We work together
  • We reimagine the possible

Benefits / Rewards

  • Health Care

    We offer comprehensive medical coverage, vision care, dental and health savings accounts.

  • Retirement

    PwC offers a 401(k) Savings Plan and a Wealth Builder retirement plan completely funded by PwC.

  • Maternity/Paternity Leave

    Eligible new parents receive, within the first year from birth or adoption/foster placement, 12 weeks of paid parental leave. Parents have the option to work 60% of hours, at full-time pay, for an additional four weeks immediately following paid parental leave.

  • Paid Time Off

    The Firm recognizes 13 paid holidays and provides extended Firm holidays around the July 4 holiday and Christmas and New Year holiday. You accrue vacation time of between three weeks (15 work days) and one month (22 work days) per year, based upon staff classification and length of service with PwC.

  • Infinite Learning

    PwC will provide you with a personalized learning experience — using on-the-job training, real-time development, smart technology and data and analytics, giving you customized access to formal and informal learning.

  • Be Well, Work Well

    Through our increased focus on well-being, we are shifting the mindset of how we work. We will provide you with the skills and knowledge to prioritize your well-being with opportunities and resources for your physical, emotional, mental and spiritual health.

Job details

Job Title Banking Transformation - Operations, Risk & Controls - Manager Job Category Operations Consulting Level Manager Specialty/Competency Operations Industry/Sector Banking and Capital Markets Job Type Regular Time Type Full time Travel Requirements Up to 80% Start Year 2024 Job ID 571081WD Location(s) NC-Charlotte, GA-Atlanta, IL-Chicago, DC-Washington, NY-New York
A career within Banking Transformation services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.
  • Act to resolve issues which prevent the team working effectively.
  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm's/client's expectations.
  • Use data and insights to inform conclusions and support decision-making.
  • Develop a point of view on key global trends, and how they impact clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Simplify complex messages, highlighting and summarising key points.
  • Uphold the firm's code of ethics and business conduct.



BXT (Business, Experience and Technology) is a fluid, tailored approach to solving business challenges built around facilitating meaningful dialogue between different perspectives. This is a global initiative across the firm to bring the best of business, experience and technology teams together to better compete against big consultancies and creative agencies alike.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor's Degree

Additional Educational Requirements:

Bachelor's degree or in lieu of a degree, demonstrating, in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college.

Minimum Year(s) of Experience:
5 year(s)

Preferred Qualifications:

Degree Preferred:
Master's Degree

Preferred Knowledge/Skills:

Demonstrates extensive abilities and/or a proven record of success and knowledge in the following areas:

  • Financial Services products and services (e.g., Retail Banking, Commercial Banking, Capital Markets, Asset Management); and,
  • Business process design and ability to identify risks and gaps in processes.

Demonstrates extensive abilities and/or a proven record of success in assessing the following areas:

  • Leading teams to identify and assess risks and/or opportunities for improvement in Banking processes;
  • Identifying or designing business process and technology controls; 
  • Defining risk management practices in alignment with organization’s strategy;
  • Designing sustainable risk management and compliance programs, including the development and implementation of controls, governance and oversight; and,
  • Designing and implementing models for data classification.

Demonstrates extensive abilities and/or a proven record of success in working collaboratively and independently to address client needs by:

  • Participating in client discussions and meetings actively;
  • Communicating a broad range of offered consulting services;
  • Managing workstream(s) or small team engagements;
  • Preparing concise, accurate documents, including utilizing PC applications including Microsoft Word, Excel, PowerPoint and Project to write and deliver proposals to prospective clients; and,
  • Maintaining project economics while maintaining flexibility for unanticipated issues.

Demonstrating extensive abilities and/or a proven record of success as a team leader by:

  • Creating a positive environment;
  • Monitoring workloads of the team while meeting client expectations;
  • Respecting the work-life quality of team members;
  • Providing candid, meaningful feedback in a timely manner;
  • Keeping leadership informed of progress and issues;
  • Answering questions and providing direction to less experienced staff; and,
  • Developing, writing, presenting and facilitating discussions on strategy to all levels of industry audiences, clients and internal staff and management.

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.





The salary range for this position is: $100,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
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