A career in our Customer Service practice, within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability. Our team helps organisations improve their customer interface, service delivery, and middle and back office operations. We use customer insights and market analytics to help our clients make smarter decisions, integrate products and services, and optimise their customer operations to enable sustainable growth.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Minimum Years of Experience:
3 year(s)

Preferred Qualifications:

Degree Preferred:
Master of Business Administration

Preferred Fields of Study:
Business Administration/Management, Operations Management/Research, Finance, Accounting, Computer and Information Science, Engineering

Additional Educational Preferences:

Degrees in Science or Technology may be considered

Certification(s) Preferred:

CFA, PMP

Preferred Knowledge/Skills:

Demonstrates thorough abilities and/or a proven record of success in sales and trading, investment banking, and/or capital markets with experience in the following areas:  

• Business transformation across the front, middle and back-office; 
• Regulatory remediation/compliance matters; 
• Risk Management: Financial and Non-Financial risk stripes; 
• Developing and deploying digital solutions of financial services products;  
• Operating financial services businesses;  
• Designing, implementing and/or interacting with technology platforms, data and related infrastructure;  
• Documenting and identifying key controls within key processes or transaction lifecycles;  
• Gathering and documenting process and business requirements; 
• Understanding trends of global organizations: and, 
• Utilizing pragmatic approaches to achieve sustainable financial functions and operating models. 

Demonstrates thorough abilities and/or a proven record of success supporting large teams through the design and implementation of changes to operations, including people, process and technology including the following areas: 

• Leading project work streams, emphasizing the ability to build collaborative relationships with team members, and also work autonomously with little direction; 
• Communicating effectively in written and verbal formats to various situations and audiences;  
• Managing and conducting quantitative and qualitative benchmarking and primary and secondary analyses of large and complex data; 
• Owning and delivering projects - including bringing together the right perspectives, identifying roadblocks, and integrating feedback from clients and team members; 
• Delivering significant business results that utilizes strategic and creative thinking, problem solving, individual initiative;  
• Teaming with others including building productive and collaborative relationships with team members and proactively seeking guidance, clarification and feedback;  
• Actively participating in client discussions and meetings;  
• Communicating a broad range of Firm services; and, managing engagements, including preparing concise, accurate documents and maintaining project economics while maintaining flexibility for unanticipated issues; and, 
• Possessing experience with using tools to wrangle data, automation and visualization. 

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.





The salary range for this position is: $84,000 - $202,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance