Job Title Operations Consulting - Sourcing & Procurement - Coupa, Sr. Manager Job Category Operations Consulting Level Senior Manager Specialty/Competency Operations Industry/Sector Not Applicable Job Type Regular Time Type Full time Travel Requirements Up to 60% Job ID 524412WD Location(s) NC-Raleigh, NC-Charlotte, IL-Chicago, OH-Cincinnati, OH-Cleveland, OH-Columbus, TX-Dallas, VA-Richmond, MD-Baltimore, NY-Rochester, IL-Rosemont, CA-Sacramento, MA-Boston, MO-St. Louis, UT-Salt Lake City, TX-San Antonio, CA-San Diego, CA-San Francisco, CA-Silicon Valley, WA-Seattle, SC-Spartanburg, NY-Albany, CT-Stamford, GA-Atlanta, OH-Toledo, OK-Tulsa, TX-Austin, DC-Washington, CO-Denver, IA-Des Moines, MI-Detroit, NY-Buffalo, NJ-Florham Park, NC-Greensboro, CT-Hartford, TX-Houston, MI-Grand Rapids, IN-Indianapolis, CA-Irvine, FL-Jacksonville, MO-Kansas City, NV-Las Vegas, AR-Little Rock, CA-Los Angeles, KY-Louisville, AL-Birmingham, AR-Fayetteville, NY-Melville, WI-Milwaukee, MN-Minneapolis, VT-Montpelier, TN-Nashville, LA-New Orleans, NY-New York, OK-Oklahoma City, PA-Philadelphia, PA-Pittsburgh, OR-Portland
A career in Operations Consulting services will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability. The Sourcing and Procurement team, within Operations Consulting, will provide you with the opportunity to help our clients optimise all elements of their Sourcing and Procurement capabilities to become a source of value and competitive advantages. We focus on category management, strategic sourcing, procurement transformation enabled by technology, and procurement on demand managed services to drive innovation, cost reduction, and supply resiliency.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
• Deal effectively with ambiguous and unstructured problems and situations.
• Initiate open and candid coaching conversations at all levels.
• Move easily between big picture thinking and managing relevant detail.
• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
• Contribute technical knowledge in area of specialism.
• Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
• Navigate the complexities of cross-border and/or diverse teams and engagements.
• Initiate and lead open conversations with teams, clients and stakeholders to build trust.
• Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Required Fields of Study:
Accounting, Business Administration/Management, Economics, Industrial and Operations Engineering, Supply Chain Management, Industrial Engineering

Minimum Years of Experience:
7 year(s)

Preferred Qualifications:

Degree Preferred:
Master Degree

Preferred Knowledge/Skills:

Demonstrates intimate abilities and/or a proven record of success as a team leader by the following:

• Demonstrating both deep source-to-contract and procure-to-pay functional knowledge and technical knowledge through applicable configuration experience enabling Coupa applications from design through deployment and post go-live support.
• Providing technical and functional leadership and support during the following implementation phases: Assess and plan, Design, Build / Configure, Test & Train, Deploy & Hypercare
• Possessing the ability to troubleshoot software application issues and lead / assist application testing and triage
• Leading the design of a module/set of modules within Coupa leveraging past experience and leading practices;
• Identifying gaps, developing the business and/or technical requirements to build leading practice designs for clients;
• Leading Project Management activities including work plan development, status meetings, supporting the development of leadership communications and presentations;
• Overseeing junior staff and providing guidance and coaching to ensure their development and success on engagements;
• Overseeing work progress and ensuring timely completion of technical development activities;
• Providing fact based insights based on qualitative and quantitative data sets to support recommendations;
• Communicating firm understanding of both Strategic and Operational Procurement practices, helping to guide client leadership and staff in support of a leading practice system; 
• Providing oversight and guidance to system build and testing activities;
• Overseeing Supplier Enablement activities including supporting change management activities related to communications and training;
• Coordinating with Change Management teams in the system deployment activities, including training, communications, go-live readiness and leading applicable stakeholder calls; and,
• Overseeing hypercare activities and providing recommendations and solutions to address any unexpected post-go-live issues.

Demonstrates intimate abilities and/or a proven record of success as a team leader:

• Understanding of Sourcing and Procurement leading practices and the ability to communicate at a strategic and operational level;
• Possessing the ability to facilitate working sessions with client leads to define business requirements and design leading practice solutions;
• Thinking creatively and independently to solve complex problems; 
• Providing insights and improvements to current tool sets and offers opportunities for improvement;
• Demonstrating extensive interpersonal skills and the ability to motivate staff;
• Possessing the ability to develop presentations for leadership level clients;
• Demonstrating experience in Procure to Pay, Sourcing, Contracting, and Supplier Management modules of Coupa;
• Demonstrating experience in CLM-A, Risk modules, Coupa Pay and Coupa Expenses;
• Understanding of system architecture and benefits of different ERP systems and their connectivity with Coupa; and,
• Possessing the ability to motivate others, including staff and client personnel.

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

For positions in California, Colorado, Hawaii, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information: https://pwc.to/payrange-v1-advisoryseniormanager