Job Title Provider Operations - EPIC Ambulatory Lead - Sr. Manager Job Category Operations Consulting Level Senior Manager Specialty/Competency Operations Industry/Sector Health Services Job Type Regular Time Type Full time Travel Requirements Up to 60% Job ID 520456WD Location(s) MI-Grand Rapids, NC-Raleigh, NC-Charlotte, IL-Chicago, FL-Jacksonville, SC-Columbia, OH-Columbus, MO-Kansas City, TX-Dallas, NV-Las Vegas, AR-Little Rock, CA-Los Angeles, KY-Louisville, MD-Baltimore, VA-Richmond, NY-Rochester, IL-Rosemont, MA-Boston, CA-Sacramento, AL-Birmingham, MO-St. Louis, UT-Salt Lake City, TX-San Antonio, CA-San Diego, CA-San Francisco, CA-Silicon Valley, WA-Seattle, NY-Albany, CT-Stamford, GA-Atlanta, TX-Austin, DC-Washington, AR-Fayetteville, NY-Melville, FL-Miami, WI-Milwaukee, CO-Denver, MN-Minneapolis, IA-Des Moines, VT-Montpelier, MI-Detroit, TN-Nashville, NY-Buffalo, LA-New Orleans, NJ-Florham Park, NY-New York, OK-Oklahoma City, TX-Fort Worth, PA-Philadelphia, AZ-Phoenix, PA-Pittsburgh, TX-Houston, OR-Portland
A career within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
• Deal effectively with ambiguous and unstructured problems and situations.
• Initiate open and candid coaching conversations at all levels.
• Move easily between big picture thinking and managing relevant detail.
• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
• Contribute technical knowledge in area of specialism.
• Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
• Navigate the complexities of cross-border and/or diverse teams and engagements.
• Initiate and lead open conversations with teams, clients and stakeholders to build trust.
• Uphold the firm's code of ethics and business conduct.

The Epic Ambulatory lead has oversight into the ambulatory areas and manage the integration of clinical and operational areas for a project team.

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Minimum Years of Experience:
7 year(s)

Preferred Qualifications:

Degree Preferred:
Master Degree

Preferred Certifications:

Certifications in Epic Ambulatory module(s)

Functional Experience:

• Participate in implementation strategies
• Provide conversion support
• Troubleshoot and remedy solution-related problems
• Participate in training and conversion plan development and execution
• Help develop and execute system downtime and recovery procedures
• Gain clear understanding of project goals and objectives as well as clinicians’ requirements to ensure optimal use of the solutions
• Participate in design activities related to the solutions
• Provide solution and process knowledge in support of system design, process reengineering and training plan development
• Work with team to develop and execute unit, system and integration test plans
• Support end-user training
• Participate in conversion planning and participate as a member of the conversion team
• Identify the specialty workflow and assists in defining a standardized work process
• Participate on steering committees or advisory groups
• Identify goals and objectives, measures, and the report format for assessing process improvement
• Assist in the design of the electronic health record
• Facilitate stakeholder review of the solutions
• Provide clinical or operational expertise to the design team through participation in live design sessions and the completion of post design follow up work

Preferred Knowledge/Skills:

Demonstrates intimate abilities and/or a proven record of success with an understanding of managing client engagements and producing solutions that involve, the following areas:

• Providing healthcare provider physician practice operations subject matter specialization in clients engagements related to improving the efficiency of healthcare provider physician practice organizations, as well as identifying strategic opportunities for growth;
• Understanding of key operational and financial drivers of success within how physician practice finances affect the financial position of a healthcare Provider organization; 
• Managing client engagements or healthcare in physician practice operations leadership and producing solutions;
• Understanding the latest industry trends and regulatory changes, and their impact to organizations; 
• Having knowledge of assessment of healthcare provider physician practice operating models, including strategy, capabilities, operational performance and governance models and compensation plan design;
• Understanding quality reporting requirements; - Implementing and optimizing various physician alignment models; and,
• Benchmarking to compare healthcare provider physician practice performance and costs to leading practice, including operational results, productivity, and quality metrics.

Demonstrates intimate-level abilities and/or a proven record of success managing efforts with identifying and addressing client needs:

• Building, maintaining, and utilizing networks of client relationships and community involvement;
• Communicating value propositions, utilizing PC applications such as Microsoft Office Suite or Google Tools to write and deliver proposals to prospective clients;
• Managing resource requirements, project workflows, budgets, billing and collections; and,
• Preparing and/or coordinating complex written and verbal materials.

Demonstrates intimate abilities and/or a proven record of success as a team leader by:

• Supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation;
• Answering questions and providing direction to less experienced staff;
• Coaching staff including providing timely meaningful written and verbal feedback;
• Developing, writing, presenting and facilitating discussions on strategy to all levels of industry audiences, clients and internal staff and management;
• Understanding of healthcare provider industry operations, terminology, payment systems and environment;
• Having healthcare provider or related consulting experience;
• Understanding of core provider healthcare systems (including ERP and EHR technologies); and,
• Possessing experience with common business and data tools (including Microsoft Office Suite, Google Tools, Alytrx, Tableau);

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

For positions in California, Colorado, Hawaii, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information: https://pwc.to/payrange-v1-advisoryseniormanager