Provider Operations - Manager

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Overview:

A career within Operations Consulting services will provide you with the opportunity to help our clients optimize all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programs to drive both growth and profitability.

  • Job Type: Full Time
  • Level: Experienced
  • Travel: Yes (Frequent)
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The PwC Professional

What does it take?

The PwC Professional gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

It describes the key capabilities needed in order to meet the expectations of our clients, colleagues and communities in today’s changing global marketplace.

Whatever the role, level or expertise you bring to PwC, we look for people who love making a difference wherever they can.

  • Whole Leadership
  • Relationships
  • Business Acumen
  • Technical Capabilities
  • Global Acumen

Our Culture

Our values and behaviors define the expectations we have for working together and with clients. We all contribute to the culture of PwC. At PwC, we cultivate an environment in which our differences are embraced and our people feel comfortable bringing their whole selves to work.

two women looking at a tablet over coffee and smiling
  • We act with integrity
  • We make a difference
  • We care
  • We work together
  • We reimagine the possible

Benefits / Rewards

  • Health Care

    We offer comprehensive medical coverage, vision care, dental and health savings accounts.

  • Retirement

    PwC offers a 401(k) Savings Plan and a Wealth Builder retirement plan completely funded by PwC.

  • Maternity/Paternity Leave

    Eligible new parents receive, within the first year from birth or adoption/foster placement, 12 weeks of paid parental leave. Parents have the option to work 60% of hours, at full-time pay, for an additional four weeks immediately following paid parental leave.

  • Paid Time Off

    The Firm recognizes 13 paid holidays and provides extended Firm holidays around the July 4 holiday and Christmas and New Year holiday. You accrue vacation time of between three weeks (15 work days) and one month (22 work days) per year, based upon staff classification and length of service with PwC.

  • Infinite Learning

    PwC will provide you with a personalized learning experience — using on-the-job training, real-time development, smart technology and data and analytics, giving you customized access to formal and informal learning.

  • Be Well, Work Well

    Through our increased focus on well-being, we are shifting the mindset of how we work. We will provide you with the skills and knowledge to prioritize your well-being with opportunities and resources for your physical, emotional, mental and spiritual health.

Job details

Job Title Provider Operations - Manager Job Category Operations Consulting Level Manager Specialty/Competency Operations Industry/Sector Health Services Job Type Regular Time Type Full time Travel Requirements Up to 60% Start Year 2024 Job ID 568321WD Location(s) NC-Charlotte, GA-Atlanta, IL-Chicago, TX-Austin, DC-Washington, MO-Kansas City, TX-Dallas, CA-Los Angeles, WI-Milwaukee, MD-Baltimore, MN-Minneapolis, MA-Boston, NY-New York, CA-San Francisco, PA-Philadelphia, PA-Pittsburgh, TX-Houston
A career within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.
  • Act to resolve issues which prevent the team working effectively.
  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm's/client's expectations.
  • Use data and insights to inform conclusions and support decision-making.
  • Develop a point of view on key global trends, and how they impact clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Simplify complex messages, highlighting and summarising key points.
  • Uphold the firm's code of ethics and business conduct.



Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Minimum Years of Experience:
5 year(s)

Preferred Qualifications:

Degree Preferred:
Masters Degree

Preferred Knowledge/Skills:

Demonstrates extensive knowledge and proven record of success with an understanding of managing client engagements and producing solutions that involve the following areas:

  • Providing healthcare provider physician practice operations subject matter specialization in clients engagements related to improving the efficiency of healthcare provider physician practice organizations, as well as identifying strategic opportunities for growth;
  • Understanding of key operational and financial drivers of success within how physician practice finances affect the financial position of a healthcare Provider organization; 
  • Managing client engagements or healthcare in physician practice operations leadership and producing solutions;
  • Understanding the latest industry trends and regulatory changes, and their impact to organizations; 
  • Having knowledge of assessment of healthcare provider physician practice operating models, including strategy, capabilities, operational performance and governance models and compensation plan design;
  • Understanding quality reporting requirements; - Implementing and optimizing various physician alignment models; and,
  • Benchmarking to compare healthcare provider physician practice performance and costs to leading practice, including operational results, productivity, and quality metrics.

Demonstrates extensive knowledge and proven record of success with managing the identification and addressing of client needs:

  • Building, maintaining, and utilizing networks of client relationships and community involvement;
  • Communicating value propositions, utilizing PC applications such as Microsoft Office Suite or Google Tools to write and deliver proposals to prospective clients;
  • Managing resource requirements, project workflows, budgets, billing and collections; and,
  • Preparing and/or coordinating complex written and verbal materials.

Demonstrates extensive knowledge and proven record of success as a team leader by:

  • Supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation;
  • Answering questions and providing direction to less experienced staff;
  • Coaching staff including providing timely meaningful written and verbal feedback;
  • Developing, writing, presenting and facilitating discussions on strategy to all levels of industry audiences, clients and internal staff and management;
  • Understanding of healthcare provider industry operations, terminology, payment systems and environment;
  • Having healthcare provider or related consulting experience;
  • Understanding of core provider healthcare systems (including ERP and EHR technologies); and,
  • Possessing experience with common business and data tools (including Microsoft Office Suite, Google Tools, Alytrx, Tableau);

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.



The salary range for this position is: $100,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
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