Job Title Banking Transformation - Payments - Manager Job Category Operations Consulting Level Manager Specialty/Competency Operations Industry/Sector Banking and Capital Markets Job Type Regular Time Type Full time Travel Requirements Up to 60% Start Year 2025 Job ID 588687WD Location(s) NC-Charlotte, GA-Atlanta, IL-Chicago, DC-Washington, NY-New York

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Operations Consulting team you lead the creation and implementation of impactful learning initiatives. As a Manager you guide the execution of our Infinite Learning Strategy, maintaining a customer-centric approach that supports PwC's goals and vision. You are responsible for supervising, developing, and coaching teams, managing client service accounts, and driving assigned client engagement workstreams. You leverage team strengths, manage performance, and mentor junior staff to deliver on client expectations. You also embrace technology and innovation to enhance your delivery and encourage others to do the same.

Responsibilities

- Lead the creation and implementation of impactful learning initiatives

- Guide the execution of our Infinite Learning Strategy with a customer-centric approach

- Supervise, develop, and coach teams to achieve exceptional performance

- Manage client service accounts and drive assigned client engagement workstreams

- Leverage team strengths and manage performance to meet client expectations

- Mentor junior staff and foster their professional growth

- Embrace and integrate technology and innovation to enhance delivery

- Encourage a collaborative environment through meaningful dialogue between business, experience, and technology teams

What You Must Have

- Bachelor's Degree

- 5 years of experience with 2 years in consulting project delivery

- Managing and leading teams

- Leveraging industry experience within a payment service providers (e.g., payment fintech, payment processing vendors), or large merchant within the payments organization, or large commercial bank

- Working independently and as a team member

- Working creatively and analytically in a problem-solving environment

- Utilizing proven experience in leading teams

What Sets You Apart

- Bachelor's Degree in Finance or Business Studies preferred

- Exhibiting significant experience in merchant acquiring, ISO, and payment facilitator operations

- Familiar with chargeback processing, settlement, and reconciliation

- Understanding of the merchant acquiring operating model

- Possessing experience with payment processing vendor RFP development and assessment

- Having knowledge of Financial operations, including settlement operations, reconciliation, and exception processing

- Demonstrating a record of success in operations and administration of merchant acquiring businesses, data and payment systems interactions including IT tools and technology, and documentation/identification of key controls within the card payment transaction lifecycles

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.





The salary range for this position is: $100,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance